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These Terms apply to:
The Site and the Apps are owned and operated by The Run Buddy Ltd from the United Kingdom with its registered address at 71-75 Shelton Street, London WC2H 9JQ. Runna is a trading name of The Run Buddy Ltd. Throughout these Terms, the Site and the Apps, the terms “Runna”, “we”, “us”, “platform” and “our” refer to The Run Buddy Ltd.
By visiting the Site and/or using the Apps, you agree to be bound by and comply with the following terms and conditions (“Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms should be read alongside our Privacy Policy, which you can find here.
If you have any queries, please reach out to us via email at support@runna.com.
PLEASE READ THE FOLLOWING TERMS CAREFULLY BEFORE USING THE SITE AND/OR THE APPS. BY DOWNLOADING, INSTALLING OR ACCESSING THE APPS OR BY THE BROWSING THE SITE, YOU ACCEPT AND AGREE TO THESE TERMS WHICH ARE LEGALLY BINDING. IF YOU DO NOT AGREE WITH THESE TERMS OR OUR PRIVACY POLICY, YOU SHOULD NOT USE THE SITE AND THE APPS.
Runna provides a personalised running coaching app that includes training plans, strength routines and workouts, injury management advice, and general running support. For more information on the services we offer, please visit the Site or our App.
You may download and use our App provided you are aged 18 or older. We may delete your account (and associated data) if you are under such age.
We may add to or discontinue or suspend any part of our service anytime at our sole discretion. This may be where we discontinue a particular feature, or where we suspend access to the services to protect Runna and its users.
We may make updates to the Apps available to you from time to time which may add features or fix bugs. We recommend that you keep the Apps updated as you may not be able to use them until you have installed the latest version.
The Apps are provided over the Internet and so their quality and availability may be affected by factors outside our control. We are not responsible for any connectivity issues that you may experience when using the App. You are responsible for obtaining a compatible device, as well as for paying any applicable data charges that may be charged to you by your network provider in connection with your use of the App.
Like with all applications, the Apps may include bugs and other errors from time to time. While we aim to fix bugs that we are aware of, we do not guarantee (and so do not take responsibility for ensuring) that the Apps or the Site will be error-free or that any such errors will be corrected.
From time to time, the App may include integrations with third party products and services (such as Garmin Connect and Strava). As these connections are additional to our core service and reliant on a third party: (a) we do not accept responsibility for such connections; and (b) they may stop working or be removed at our discretion (without refund).
You agree to comply with the Apple Media Services Terms and Conditions and the Google Play Terms of Services, as applicable to your device, when making use of the Apps.
You acknowledge that:
The contents of the Site and Apps are provided for informational purposes only. It is not intended to be a substitute for professional medical advice, diagnosis or treatment, professional nutritional advice, or professional strength coaching. You expressly agree that we are not providing medical or professional nutritional advice to you as part of the Site or the Apps, and it is not a replacement for a physician or other qualified professional.
You should always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition. You should not:
Your use of the Site and the Apps does not create a doctor-patient or other professional healthcare relationship between you and Runna.
In addition to your running plan, you will have access in-App to send messages to us. Depending on the subject of your message, either our customer support team or one of our running coaches may reply to you. We have the discretion to decide whether your message is referred to a member of our coaching team. We aim to reply to you as soon as possible.
You agree not to send:
We may suspend your access to message us in the event that we think you are in breach of this fair usage policy. We may also send you messages from time to time.
You agree to use the Site and the Apps only as permitted by these Terms and in compliance with all applicable laws, regulations, and generally accepted practices in your country of residence. You may only use the Site and the Apps for your personal use and this licence is granted to you on a non-commercial, non-exclusive and non-transferable basis.
You will not (and will not attempt to):
We may also make products available through the Site from time to time, such as subscription gift cards and branded t-shirts and other merchandise. The products we make available and their prices may change from time to time.
We may also, in our discretion, restrict or limit the countries we ship our products to. We may cancel an order where it is to be delivered to a country which we decide we are unable to ship to. All products will be shipped from our distributor based in the UK. For products shipped outside of the UK, you will be responsible for paying any sales taxes and customs/import duties that may be levied by the destination country.
Full details of our return policy are available on our online store. In summary, items must be returned to us in the same condition as they were sent to you, and you are responsible for paying for the postage costs associated with any such returns.
Please email us at support@runna.com if you experience any issues with any item purchase through our online store.
Runna may make functionality available in the Apps for you to communicate with other users. You are solely responsible for your communications with other Runna users. Runna is not liable for any interactions between Runna users, nor are we responsible for any content posted by others.
Runna may take action it deems appropriate against users which act in breach of these Terms.
We may from time to time make a free trial available to our App. Where we offer a free trial, it may only be used once and by first time users only. If you are offered this, then the free trial period for any subscription will last for the period of time specified when you signed up.
When subscribing, you will be required to select the subscription term you require (monthly or annually). Please double-check your subscription before finalising your transaction. Your subscription cannot be modified after you've completed your purchase until the expiration or renewal date of that subscription.
Some users may be located in countries with laws which allow for early termination or so-called “cooling-off periods”. By purchasing a subscription from us you are specifically requesting that the Apps be immediately made available to you (and you will be required to acknowledge this). Doing so will waive your ability to cancel the transaction during any such cooling-off period.
Referral codes may be available from time to time which may provide additional discounts, such as extended free trials or discounts on the cost of a Runna membership. These codes and discounts are made available at Runna’s sole discretion and on the terms communicated alongside the code.
We may withdraw these codes at any time, without notice or reimbursement.
How your payment is processed and how you manage your subscription will depend on your payment method.
Subscriptions through the Apple App Store and Google Play Store
Payment for your subscription will be processed by either the Apple App Store or Google Play Store and in accordance with the type of subscription selected (for example, if you signed up for a monthly plan, then you will be billed monthly).
You can stop auto-renewing your subscriptions at any time via the Manage Subscriptions tab in your app store. You are responsible for ensuring that you turn off auto-renewal with sufficient time to comply with Apple or Google’s policies (as applicable) for re-billing. For example, we recommend that you turn off auto-renew at least 24 hours before your renewal date..
Once auto-renew is turned off, you will still be able to use the Apps for the remainder of your subscription period. No refunds are available.
Subscriptions through the Site
You can subscribe by purchasing (or being gifted) a gift card from our Site. When you purchase or otherwise redeem a gift card, your subscription will last for a specific period of time. Your subscription will start on the day on which you redeem the gift card and will continue for the specific period purchased. It will not automatically renew.
Subscriptions through a Runna event partner
You may also from time to time be able to purchase a subscription through one of our event partners (for example, as part of signing up to a race). The terms and duration of your subscription will be presented to you at the point of purchase (for example, the price and how long your subscription will last for). Your subscription will start on purchase and will continue until the end date notified to you at the point of purchase. It will not automatically renew.
Refunds
We may terminate your subscription and/or cancel your account at any time. We will contact you via email if we take such action and we will explain why the cancellation and/or closure occurred.
Where we terminate:
Please email us at support@runna.com if you think that your account has been closed incorrectly.
We grant you a limited licence to use the Site and the Apps for your own personal use. The Site and the Apps and all content included therein (including images, sounds, videos and text) is the intellectual property of Runna and its licensees. Except as set out in these Terms, you acquire no rights to any such intellectual property.
TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW, RUNNA EXPRESSLY DISCLAIMS ANY AND ALL WARRANTIES AND REPRESENTATIONS, EXPRESS OR IMPLIED, INCLUDING ANY: (A) WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR USE AS TO THE SITE, APPS AND ITS CONTENT, INCLUDING THE INFORMATION, DATA, SOFTWARE, OR PRODUCTS CONTAINED THEREIN, OR THE RESULTS OBTAINED BY THEIR USE OR AS TO THE PERFORMANCE THEREOF; (B) WARRANTIES OR CONDITIONS ARISING THROUGH COURSE OF DEALING; AND (C) WARRANTIES OR CONDITIONS OF UNINTERRUPTED OR ERROR-FREE ACCESS OR USE. THE SITE AND APPS AND ALL CONTENTS THEREIN AND COMPONENTS THEREOF ARE PROVIDED ON AN “AS IS” BASIS AND YOUR USE OF THE SITE AND APP IS AT YOUR OWN RISK.
Our responsibility to you in connection with your use of the Site and the Apps (also known as “liability”) is limited as much as the law in your country of residence will allow from time to time.We are not responsible or liable for any consequential, special, indirect or incidental damages arising out of your use of the Site and the Apps, even if we know that such losses might arise. Our aggregate liability to you will not exceed the greater of GBP 100 and the amount you have paid to us in the past 12 months.
You acknowledge that your athletic activities (including, but not limited to, running, or following a Runna training plan on the Apps) carry certain inherent and significant risks of property damage, bodily injury or death. You further agree, to the maximum extent permitted by the law in your country of residence, to:
You agree to indemnify and hold Runna and its subsidiaries, affiliates, officers, directors, agents, and employees, harmless from and against any suit, action, claim, demand or loss (including reasonable legal fees) resulting from any third party claim in connection with:
If you breach these Terms, we may terminate your right to make use of the Apps. We will notify you of the fact we are terminating and the reasons for it, and you will not be entitled to a refund.
We reserve the right to update and revise these Terms from time to time by posting an update on this webpage. You will know if these Terms have been revised since your last visit to the website or the App by referring to the “Last Update” date at the top of this webpage. Your use of our Site and Apps constitutes your acceptance of these Terms as amended by us from time to time, and you should, therefore, review these Terms regularly.
By using the Apps you confirm that you are not:
You consent to receive communications from us electronically. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communication is in writing.
Our rights and obligations can be assigned to others. For example, this could occur if our ownership changes (as in a merger, acquisition or sale of assets) or by law.
If any of these Terms are found to be invalid, void, or for any reason unenforceable, that term will be deemed severable and will not affect the validity and enforceability of any remaining terms or conditions.
These Terms contain the entire understanding and agreement between you and Runna concerning the Site and App and replace all previous terms and conditions.
A failure to act concerning a breach by you or others does not waive Runna's right to act concerning subsequent or similar breaches.
In the event of a dispute arising out of or in connection with these terms or any contract between you and us, then you agree to attempt to settle the dispute by engaging in good faith with us in a process of mediation before taking any further action.
These Terms are governed by and are to be construed in accordance with the laws of England and Wales. Any dispute arising under these Terms will be subject to the exclusive jurisdiction of the courts of England and Wales.
For any questions, complaints, and queries or to report any violations, please contact us at support@runna.com.
